1. ADMINISTRATOR SELF MANAGEMENT
- Planning & Scheduling work priorities
- Identify you time waste
- How to manage time effectively
- Setting Urgent and important
- Follow through activities
- Discipline and commitment
2. EMOTIONAL INTELLIGENCE
- Self –Awareness
- Self-Projection
- Self-Management
- Self-Discipline
- Relationship Management
- Social Awareness
3. CREATIVE INTELLIGENCE
- Three Creative Intelligence
- Outside Stimulation
- Personal Types
- Three Dimension Creative Intelligence
- Creative Workout
4. OFFICE INTERPERSONAL SKILLS
- Developing Positive Self Image
- Developing Positive Relationship
- Building Trust
- Handling Troublesome Staff
5. COMMUNICATION SKILLS
- Running an effective meeting
- Elements of Communication
- Barriers to Communication
- Selecting Communication Channel
- Types of Communication
- Communicating with Guest
- Communicating with Superior
- Body Language Usage
6. OFFICE PRODUCTIVITY IMPROVEMENT
- Productivity and quality defined
- Continuous improvement
- Cost & control
- Profitability explained
- Developing cost conscious staff
- Who is our customer
7. OFFICE SYSTEM CONTROL
- Planning office system and create procedures
- Control of subordinate activities through proper measurement
- Setting goals and performance appraisal
- Job description
- Organisation & Methods
- Organisational Chart
- Organisational Manual
8. FILING AND RECORDS MANAGEMENT
- Forms Management
- Designing, Implementing & Reviewing Forms
- Importance of Record Keeping
- Principles of Record Keeping
- Essentials of Good Record Keeping
- Using 5S in office records management
- Filing System
- Record Retention
- Filing Equipment
9. DECISION MAKING & PROBLEM SOLVING
- Using mind mapping
- Analyst the problem
- List of Possible solution
- Monitoring the result
- Look problem as an opportunity
10. STRESS MANAGEMENT
- Understanding Mind, Body & Soul
- Stress Defined
- Identifying Causes Of Stress
- Overcoming Stress
- Action Plan For High Energy Living
