1. ADMINISTRATOR SELF MANAGEMENT
– Planning & Scheduling work priorities
– Identify you time waste
– How to manage time effectively
– Setting Urgent and important
– Follow through activities
– Discipline and commitment
2. EMOTIONAL INTELLIGENCE
– Self –Awareness
– Self-Projection
– Self-Management
– Self-Discipline
– Relationship Management
– Social Awareness
3. CREATIVE INTELLIGENCE
– Three Creative Intelligence
– Outside Stimulation
– Personal Types
– Three Dimension Creative Intelligence
– Creative Workout
4. OFFICE INTERPERSONAL SKILLS
– Developing Positive Self Image
– Developing Positive Relationship
– Building Trust
– Handling Troublesome Staff
5. COMMUNICATION SKILLS
– Running an effective meeting
– Elements of Communication
– Barriers to Communication
– Selecting Communication Channel
– Types of Communication
– Communicating with Guest
– Communicating with Superior
– Body Language Usage
6. OFFICE PRODUCTIVITY IMPROVEMENT
– Productivity and quality defined
– Continuous improvement
– Cost & control
– Profitability explained
– Developing cost conscious staff
– Who is our customer
7. OFFICE SYSTEM CONTROL
– Planning office system and create procedures
– Control of subordinate activities through proper measurement
– Setting goals and performance appraisal
– Job description
– Organisation & Methods
– Organisational Chart
– Organisational Manual
8. FILING AND RECORDS MANAGEMENT
– Forms Management
– Designing, Implementing & Reviewing Forms
– Importance of Record Keeping
– Principles of Record Keeping
– Essentials of Good Record Keeping
– Using 5S in office records management
– Filing System
– Record Retention
– Filing Equipment
9. DECISION MAKING & PROBLEM SOLVING
– Using mind mapping
– Analyst the problem
– List of Possible solution
– Monitoring the result
– Look problem as an opportunity
10. STRESS MANAGEMENT
– Understanding Mind, Body & Soul
– Stress Defined
– Identifying Causes Of Stress
– Overcoming Stress
– Action Plan For High Energy Living
